Trendyol
Integrated
Order, shipping, return and account statement lookups
E-COMMERCE SALES & SUPPORT AGENT
Hire thedigital employeewho sells and supports.
Giizo AI is your e-commerce business's sales and support agent. It knows your products, answers customer questions, recommends and compares; it queries order and shipping status from the source and guides customers through returns.
- Sales, Customer Support, Orders, Shipping, Returns
- Self-Learning AI
- Trendyol and CS-Cart Integrated
GiizoAI · Online
Sales & support agent active
5 min
Time to first value
6 Channels
One agent, everywhere
24/7
Always on
AGENT SKILLS
The sales and support agent doesn't just answer questions.
Every skill is real work the agent performs inside the conversation — not an answer generated from a knowledge base.
Product Finder
Pulls the right product out of your catalog: size, colour, variant, stock and price. If it is out, it offers an alternative.
Order Lookup
Answers “where is my order?” from the source: package status, invoice state, delivery city and line items.
Shipment Tracking
Finds the carrier, the tracking number and the delivery status, and passes them straight to the customer.
Return Management
Lists return requests, pulls the full detail of a single claim and walks the customer through the process.
Account Statement
For the seller: reads sales, returns, commission, payouts, deductions and cargo invoice lines.
Proactive Follow-up
Reaches out to abandoned carts and customers who went quiet. The agent does not wait, it acts.
Case Capture
Turns an unresolved situation into a structured case record instead of free text, and notifies the right person.
Human Handoff
Hands the conversation to a representative in one click when needed; the context is not lost.
Multilingual Replies
Replies in the visitor's own language, so one agent serves customers across languages.
WHAT IT CONNECTS TO
6 Channels
Everywhere
WhatsApp, Instagram, Messenger, Widget, Web Page (Standalone), Robot
24/7
Always On
Midnight customers do not wait
Without Giizo AI
Every task needs separate effort, every process needs a separate person.
- YOU ANSWER THE SAME QUESTION 50 TIMES.
- AN UNANSWERED CUSTOMER IS A LOST SALE.
- MIDNIGHT QUESTIONS WAIT UNTIL MORNING.
- EVERY ORDER, EVERY SHIPMENT, EVERY RETURN IS A SEPARATE TASK.
With Giizo AI
The agent runs the work, you grow.
- THE AI AGENT WORKS 24/7 — ANSWERS, SELLS AND MANAGES THE PROCESS.
- CUSTOMERS DO NOT WAIT, OPERATIONS DO NOT STOP.
- PRODUCT QUESTIONS, ORDERS, SHIPPING, RETURNS — ALL IN THE AGENT.
- ALL CHANNELS. ONE PANEL. ONE AGENT.
SEE IT LIVE
Pick a scenario and watch the agent work.
Giizo AI does not only answer; it brings stock, orders, shipping and returns into the conversation.
E-COMMERCE
Marketplace order question
READY EVERYWHERE
Wherever your customer asks, the agent answers.
Automatic, context-aware text replies to instant messages.
Details →Turn DMs and comments into text-based sales conversations.
Details →Facebook Messenger
Manage your Facebook audience with the same agent via text.
Details →Web Widget
Drop it on your site; welcome visitors by text or voice.
Details →Standalone Web Page
Share a standalone URL for text or voice conversations.
Details →Robot
Voice AI on physical devices in stores and offices.
Details →HOW IT WORKS
Start in 3 steps
You do not build an empty chatbot. You launch a sales and support agent that knows your vertical and is ready to take over in 5 minutes.
01
Create your agent
5 minutes
Enter your business details — the agent arrives configured for e-commerce sales.
02
Add your data
Docs / URLs / catalog
Connect your website, product catalog, PDFs and business rules to the knowledge base. Let the agent learn your business.
03
Go live
Connect channels
WhatsApp, Instagram, Messenger, Web Widget, Web Page or Robot — one agent running operations across every channel at once.
FEATURE HIGHLIGHTS
Your agent does not just talk, it looks into your systems.
Knowledge base, catalog, external system integrations and proactive triggers — everything the agent needs to find the answer instead of generating it, in one platform.
Answers From Your Own Data
An agent that learns your documents, website and business rules generates every answer from your own data — not guesses, knowledge.
- PDF, URL and manual knowledge entry
- Semantic search (RAG) to reach the right content
- Always current as sources are updated
Smart Catalog
Full catalog management down to product variants, so stock, size, pricing and recommendation questions are answered correctly.
- Variant-level stock data
- Sales-focused product recommendations
- Bulk product upload with a ready Excel template
Proactive Triggers
The agent doesn't wait, it acts. When a customer goes silent, a cart is abandoned or a delivery approaches, the agent steps in on its own.
- Automatic re-engagement for silent customers
- Pre-delivery reminders
- Cart abandonment reminders
Task Orchestration
Your agent plans multi-step requests on its own, executes each step in sequence with integrated tools, and delivers the result in a live, streaming experience.
- Automatically breaks multi-step requests into steps
- Sequential, real business actions via integrated tools
- Live streaming responses — no waiting
Real Action in Your Systems
Connect to your order system, CRM, calendar and custom APIs. Take real business action inside the conversation.
- Order, calendar, CRM and custom API connections
- Approval and OTP verification gates
- Wide integration support via standard MCP protocol
Omnichannel
One agent, one panel, six channels. WhatsApp, Instagram, Messenger, Web Widget, Web Page and Robot — the same agent across every channel.
- One agent personality, consistent across all channels
- Shared knowledge base, catalog and tool set across every channel
- Voice on Web Widget, Web Page and Robot
Self-Learning Agent
Learns from every conversation and delivers better results every day. Conversation quality is measured, gaps are identified, the knowledge base grows stronger.
- Conversation evaluation loop
- Automatic improvement suggestions
- Admin-controlled knowledge feedback
Live Support
When the agent can't resolve it, a human steps in — one click, across all channels. The customer doesn't notice, the process doesn't stop.
- Works across all channels (WhatsApp, Instagram, Messenger, Standalone Web Page and Widget)
- Get notified instantly with a phone call
- Return to AI or close the session
PRICING
Simple, transparent pricing
Plans for every business size. Start free, scale as you grow.
Free
Core AI assistant capabilities for businesses getting started.
Free
- 2 Agents
- 20 Daily conversations
- 100 Monthly conversations
- 250,000 Knowledge Base characters
- 1 Auto-sync sources
- 5 Task templates
- 3 Triggers
- 1 Time-based triggers
- 2 Webhook triggers
- 100 Monthly trigger executions
- 5 MCP tools per agent
- 15 Catalog items
Premium
Higher limits, priority support and advanced analytics for growing teams.
₺1750/mo
- 15 Agents
- 100 Daily conversations
- 1,000 Monthly conversations
- 1,000,000 Knowledge Base characters
- 15 Auto-sync sources
- 25 Task templates
- 15 Triggers
- 10 Time-based triggers
- 15 Webhook triggers
- 750 Monthly trigger executions
- 15 MCP tools per agent
- 1,000 Catalog items
- Human Handoff
- Priority support
- Advanced analytics
Enterprise
Expanded capacity and scalable usage for high-volume operations.
₺3950/mo
- 25 Agents
- 250 Daily conversations
- 2,500 Monthly conversations
- 2,500,000 Knowledge Base characters
- 25 Auto-sync sources
- 50 Task templates
- 50 Triggers
- 25 Time-based triggers
- 25 Webhook triggers
- 2,500 Monthly trigger executions
- 25 MCP tools per agent
- 2,500 Catalog items
- Human Handoff
- Priority support
- Advanced analytics
Stop keeping your customer waiting, starting today.
Start free, scale as you grow. No credit card required.
Start Free