Most visitors arrive at your website with a question, and rather than hunting for the answer through your menus they close the tab. A contact form does not stop that loss; filling in a form means "I'll get my answer tomorrow". The widget is the layer that answers while the visitor is still on the page: it opens in the corner, the visitor types or speaks, and the answer comes back in seconds.
What a visitor can do once the widget opens
- Type. They ask their question and the answer is built from your knowledge base and your site's own content.
- Speak. With microphone access granted they can talk directly, and the agent answers out loud. This is where the widget parts ways with text channels such as WhatsApp and Instagram.
- Send a photo. A screenshot or a product photo can be uploaded; the agent reads the image and folds it into the conversation.
- Start an action. Order lookups, returns and request records are completed inside the chat.
- Reach a human. When the agent cannot resolve something the conversation is handed to a live support agent, and the visitor never leaves the page.
Appearance, voice and image upload settings
The widget should not look like a foreign box pasted on top of your site, so the panel lets you match it to your brand:
- Three ready-made layouts. Choose between modern, standard and minimal variants.
- Colour control. Background, text, button, border and header colours are set separately, and corner radius is defined independently for buttons and cards.
- The launcher button. It appears as an icon or an avatar, in a small or large size, positioned pixel by pixel from the right and bottom edges of the page.
- Your own wording. The text on the button that opens the chat and the call-to-action line are written in your own language and tone.
- Image upload. Visitors can attach images only (JPEG, PNG, WebP, HEIC), and several at once.
Adding the embed code to your site
Once your agent is created you open the Widget tab in the panel. The embed code for that agent is waiting there on a single line; you take it with the "Copy code" button and paste it into the HTML template that loads on every page of your site. The code is a custom HTML element plus a script served from the Giizo AI delivery network — it changes nothing about your stack and does not hold up your page load.
This works anywhere you can reach an HTML template, from static HTML sites to WordPress, Shopify and similar content management systems: paste the embed code into your theme's custom script field or into the body of your page template.
If you change the appearance settings later there is no need to paste the code again; the changes reach the live widget the moment you save.
Ready-made plugins for WordPress and CS-Cart
If you would rather not touch theme files, the embed code is not your only option. The Widget Plugins section of the panel lets you download a plugin for your platform; WordPress and CS-Cart are available today.
Installation is shorter than pasting code: install the plugin on your site, enter your API key and Agent ID on its settings screen, save, and the widget goes live. Each plugin's download page carries a step-by-step installation guide and a post-installation configuration guide.
The plugin runs the same widget as the embed code — every capability, including text and voice, is identical. The only difference is that you manage it from a settings screen instead of editing a theme template.
Digital workers built for website traffic
You decide which digital worker sits behind the widget. The two chosen most often for a website:
- Customer Support Agent — closes the questions already answered in your documentation and hands the rest to a human.
Other access channels
The Web Widget is one of six access channels. The other two that support spoken conversation:
- Standalone Web Page — for when you have no site, or want a separate address for a single campaign.
- Robot — the same voice experience moved off the screen and into a physical space.
You can hire a digital worker to catch the visitors on your site today.