Giizo AI agents are different from ordinary chatbots. They do not just answer questions — they recommend products, they query orders, log return requests, follow up with customers, and move them towards a purchase. They are AI digital workers that know your products, come equipped with the right tools, and run the sales conversation end to end.
Every agent arrives with three answers ready: it knows what to do (behavior rules), what to do it with (tool set), and who it is doing it for (catalog and knowledge base). All the seller needs to do is pick a persona, connect their data, and open a channel.
A Ready-to-Work Persona Catalog
Creating an agent in Giizo AI does not start with a blank page. You pick the right digital worker for your business from the persona catalog; behavior rules, tool sets, knowledge base templates and proactive scenarios all come pre-configured. No setup from scratch, no configuration fatigue.
Two digital workers are ready to go. Each has its own page:
🛒 E-Commerce Sales Agent
Answers product, stock and order questions from your real data; if the store is connected it queries orders and shipments; you look up marketplace orders from the Giizo AI Business Assistant in the panel; it follows up on abandoned carts and moves the customer towards a purchase.
Primary metric: Conversations that turn into a purchase → See the page
🎧 Customer Support Agent
Resolves questions from your knowledge base, guides troubleshooting step by step, follows up with hesitant buyers, and hands off to a human when it cannot resolve something.
Primary metric: Number of resolved tickets and first response time → See the page
Every Persona Comes with Six Layers
Selecting a persona in Giizo AI is not just receiving a prompt template. Every persona arrives pre-configured with six layers:
- Behavior layer: System prompt tuned to your business, conversation style and personality tone
- Capability layer: Pre-selected tool set matched to the needs of the job (order queries if the store is connected, catalog, CRM and more)
- Knowledge layer: Recommended knowledge base topics and catalog schemas
- Proactivity layer: Ready-to-use proactive trigger scenarios for your business
- Measurement layer: Business outcome metrics defined for each persona
- Visualization layer: Persona-specific dashboard and reporting view
Agents Do Not Just Talk — They Connect
Giizo AI agents connect to external systems and take real business action inside the conversation. Through the MCP (Model Context Protocol) standard, they act in the order system, CRM, shipment tracking service or custom API you have connected.
When a customer asks "where is my order?" on WhatsApp — if the store is connected to its order system — the agent queries the order and returns the tracking number. When they say "I want to return this item," the agent turns the request into a structured record and passes it to your team; your team starts the return itself. Inside the conversation, in real time.
Which tool the agent may use, and when, stays under your control: every tool can be set to run automatically, to ask for approval before running, or to stay fully disabled. Tools that return personal data can be placed behind one-time SMS code verification. Every tool that runs is written to an audit record that cannot be edited afterwards.
One Agent Across Every Channel
The same digital worker runs consistently across six channels. You do not set up a separate agent per channel: the system prompt, knowledge base, catalog, tool set and learnings are shared across all of them — one agent, answering with the same knowledge everywhere.
- WhatsApp — Natural, fast communication through the WhatsApp Business API
- Instagram — Turns DMs and comment threads into sales conversations
- Facebook Messenger — Automatically handles messages to your business page
- Web Widget — Integrates into your website with a single line of code; text or voice
- Web Page (Standalone) — Shareable URL access with no website required; text or voice
- Robot — Voice AI experience in stores and showrooms with Raspberry Pi and compatible devices
WhatsApp, Instagram and Messenger are text (messaging) channels. Voice conversation is available on Web Widget, Web Page and Robot.
One point worth stating plainly: configuration and knowledge are shared across channels, but conversation history is per channel. If the same customer writes on WhatsApp and later moves to the widget, that becomes two separate conversations; it is the same agent, but it does not remember the exchange from the other channel. Every conversation is listed in your panel together with its channel.
Custom Agent Option
If the persona catalog does not cover your needs, you can build a fully custom agent from scratch. Write your own system prompt, choose your tools, configure your knowledge base. The full power of the Giizo AI infrastructure — RAG, MCP integrations, omnichannel distribution and proactive triggers — works in your custom agent too.
Your Giizo AI agent can start work today.
Pick a persona, connect your data, open your channel — in 5 minutes, a digital worker that knows your products starts selling across every channel.