Giizo AI agents are different from ordinary chatbots. They do not just answer questions — they query orders, create appointments, initiate returns, follow up with customers, and close sales. They are AI digital workers that know your vertical, come equipped with the right tools, and run your business processes end to end.
Every agent arrives with three answers ready: it knows what to do (behavior rules), what to do it with (tool set), and who it is doing it for (vertical and knowledge base). All the business owner needs to do is pick a persona, connect their data, and open a channel.
A Ready-to-Work Persona Catalog for Every Vertical
Creating an agent in Giizo AI does not start with a blank page. You pick the right digital worker for your vertical from the persona catalog — behavior rules, tool sets, knowledge base templates and proactive scenarios all come pre-configured. No setup from scratch, no configuration fatigue.
🛒 E-Commerce Sales Agent
A sales-focused digital worker built for e-commerce and retail businesses. It handles the full sales cycle from product questions to orders, from cart abandonment follow-up to returns management.
What it does:
- Answers product, size, color and stock questions from real catalog data
- Recommends products, offers alternatives, cross-sells
- Queries order status and shipment tracking
- Proactively follows up with customers who abandoned their cart
- Initiates return and exchange requests
Primary metric: Number of closed sales and revenue
Recommended channels: WhatsApp, Instagram DM, Web Widget
💆 Clinic & Aesthetics Appointment Agent
An appointment management digital worker built for aesthetic clinics, beauty centers and healthcare practices. It books, cancels and reschedules appointments without waiting for a phone call or message.
What it does:
- Creates appointments at the right date and time
- Manages appointment cancellation and rescheduling requests
- Provides service list, pricing and duration information
- Sends pre-appointment reminders and preparation instructions
- Proactively announces newly available slots to optimize occupancy
Primary metric: Number of booked appointments and occupancy rate
Recommended channels: WhatsApp, Web Widget
🎧 Customer Support Agent
A support digital worker built for SaaS companies, service businesses and enterprise customer operations. It resolves incoming issues and hands off to a human when it cannot.
What it does:
- Answers product and service questions from the knowledge base
- Diagnoses technical issues and guides users through resolution steps
- Guides new customers through the onboarding process
- Follows up with leads and moves them through the pipeline
- Hands off to live support with one click when it cannot resolve something
Primary metric: Number of resolved tickets and first response time
Recommended channels: Web Widget, WhatsApp
🍴 Restaurant Order & Reservation Agent
An order and reservation digital worker built for restaurants, cafés and food and beverage businesses. It takes customers from the menu all the way through to order and delivery tracking.
What it does:
- Presents the menu, provides daily specials and pricing
- Creates and manages table reservations
- Takes takeaway orders and tracks order status
- Updates customers on estimated delivery time and progress
- Recognizes returning customers and suggests based on past order preferences
Primary metric: Number of reservations and takeaway orders
Recommended channels: WhatsApp, Instagram DM
Every Persona Comes with Six Layers
Selecting a persona in Giizo AI is not just receiving a prompt template. Every vertical persona arrives pre-configured with six layers:
- Behavior layer: Vertical-specific system prompt, conversation style and personality tone
- Capability layer: Pre-selected tool set matched to the vertical's needs (order queries, calendar, catalog, CRM and more)
- Knowledge layer: Recommended knowledge base topics and catalog schemas
- Proactivity layer: Ready-to-use proactive trigger scenarios for the vertical
- Measurement layer: Business outcome metrics defined for each persona
- Visualization layer: Persona-specific dashboard and reporting view
Agents Do Not Just Talk — They Connect
Giizo AI agents connect to external systems and take real business action inside the conversation. Through the MCP (Model Context Protocol) standard, they integrate with your order management system, CRM, booking calendar or custom APIs.
When a customer asks "where is my order?" on WhatsApp, the agent queries the order and returns the tracking number. When they say "I want to cancel my appointment tomorrow," the agent updates the calendar and records the available slot. Inside the conversation, in real time, without human intervention.
One Agent Across Every Channel
The same digital worker runs consistently across six channels. It continues a conversation that started on WhatsApp over to Instagram, and answers with the same knowledge in your website widget. No separate agent setup per channel — one agent, everywhere.
- WhatsApp — Natural, fast communication through the WhatsApp Business API
- Instagram — Turns DMs and comment threads into sales conversations
- Facebook Messenger — Automatically handles messages to your business page
- Web Widget — Integrates into your website with a single line of code; text or voice
- Web Page (Standalone) — Shareable URL access with no website required; text or voice
- Robot — Voice AI experience in physical spaces with Raspberry Pi and compatible devices
WhatsApp, Instagram and Messenger are text (messaging) channels. Voice conversation is available on Web Widget, Web Page and Robot.
Custom Agent Option
If the persona catalog does not cover your needs, you can build a fully custom agent from scratch. Write your own system prompt, choose your tools, configure your knowledge base. The full power of the Giizo AI infrastructure — RAG, MCP integrations, omnichannel distribution and proactive triggers — works in your custom agent too.
Your Giizo AI agent can start work today.
Pick a persona, connect your data, open your channel — in 5 minutes, a digital worker that knows your vertical starts running operations across every channel.