Customers do not write to you from one place. Some open the chat in the corner of your website, some message you on WhatsApp, some leave a comment under an Instagram post. Setting up a separate tool, a separate team and a separate set of facts for each channel is both expensive and inconsistent: the same question gets a different answer depending on where it was asked.
Giizo AI solves this from the other end. You build one digital worker, and that worker serves across six access channels at once. This page explains what those six channels are and which one suits you; each channel then has its own page covering its specific capabilities, limits and setup steps.
What working across channels gives a business
- The customer stays where they are. They do not have to move to your preferred channel; they write from the place they already use.
- The answer does not change with the channel. Because all six channels draw on the same knowledge base, pricing, return policy and opening hours come out the same everywhere.
- One panel, one archive. Wherever a conversation comes from, it lands in the same conversation archive; you do not open a separate screen per channel.
- Adding a channel is not a new setup. You build the agent once; opening a second channel is only the connection step.
One agent, six channels: what is shared and what is not
This distinction matters, because the word "omnichannel" tends to imply more than it delivers.
Shared: The agent's persona and instructions, its knowledge base, its catalogue and the systems it connects to are common across all six channels. Add a new document to your knowledge base and all six channels learn it at once. In that sense, "the same agent everywhere" is accurate.
Not shared: Conversation history is kept per channel. If the same customer writes on WhatsApp and later opens the widget on your website, those two sessions are independent — the agent will not pick up in the widget where the WhatsApp conversation left off. There is no unified cross-channel customer profile. Every conversation is visible and searchable in the panel, but the agent's live context stays inside the channel.
Text channels and voice channels
The six channels fall into two groups, and the split directly affects which one you should start with:
- Text channels — WhatsApp, Instagram, Facebook Messenger. The agent replies in text. If a customer sends a voice note, the recording is transcribed automatically and handled like any other message, but the agent does not speak on these channels.
- Voice channels — Web Widget, Standalone Web Page, Robot. Two-way spoken conversation is possible: the user speaks and the agent answers out loud. Typing remains available too.
The six access channels
- WhatsApp — Runs in the app your customers open dozens of times a day. The busiest channel for order, shipping and support questions; transcribes voice notes automatically.
- Instagram — Answers DMs, story replies and post comments automatically. The channel that turns social traffic into sales and support.
- Facebook Messenger — Takes over your Facebook page inbox and its post comments. The shortest setup of the six.
- Web Widget — The chat that opens in the corner of your site. Added with a single-line embed code; works by voice and text and supports image upload.
- Standalone Web Page — A page with its own address for your agent. No website needed: share the link and revoke access whenever you choose.
- Robot — Moves the agent onto a physical device, greeting people by voice at a store, clinic, restaurant or hotel entrance.
Which channel to start with
You do not have to open all six. Starting where your customers already write gives the fastest result.
- If your traffic is in messaging, start with WhatsApp; that is where the volume is.
- If your traffic is social, Instagram pays off soonest — or Messenger if you are running Facebook ads.
- If your traffic is on your website, add the Web Widget; it catches visitors before they leave.
- If you have no website, publish the Standalone Web Page with a single link.
- If you meet customers in a physical space, look at the Robot channel.
You pick which digital worker serves on those channels from the digital workforce. Answers are sourced from the Knowledge Base, human handover runs through Live Support, and external system lookups go through Integrations.
You can hire a digital worker that serves all six channels today.