ACCESS CHANNEL · ROBOT
An In-Store Robot That Answers Shoppers' Questions Out Loud
A shopper's first question in your store is usually the same: do you have this, where is it, does it come in another color? The robot takes the question by voice and answers out loud with real data from your catalog.
- Listening
- Understanding
- Answering out loud
Voice loop
How a question travels through the robot
- 01
Listens
The shopper says their question. When they finish, the recording closes and goes to the server.
- 02
Understands
Speech is transcribed and the shopper's language is detected.
- 03
Finds
The agent draws the answer from your catalog and knowledge base.
- 04
Answers
The reply is spoken through the speaker. The robot then goes back to listening for the next question.
Where it helps
Where shoppers ask out loud
The robot answers the question a shopper asks by voice, using your catalog and knowledge base.
Store entrance
A shopper walking in asks out loud whether a product is in stock. The robot answers from the stock data in your catalog.
Showroom
The shopper asks about a color or a size by voice. The robot finds the variant in your catalog and says it out loud.
Beside the shelf
The shopper asks where a size is kept. You write shelf locations into your knowledge base; the robot reads them from there and says them out loud.
A question in the store
The shopper asks, the robot answers out loud
Shopper · voiceDo you have these shoes in a 40?
Robot · voiceSize 40 is in stock in black and white. The white pair is on the shelf to your right.
Store details like shelf locations are added to your knowledge base by you.
Let's put a robot that answers out loud at your entrance
Open the robot account in the panel. If a setup step stalls, write to us.
Specification
Hardware you'll need
You don't need a purpose-built machine. With the parts below, the robot takes the question by voice and answers out loud.
- Board
- A Raspberry Pi running Raspberry Pi OS
- Audio in
- A USB microphone
- Audio out
- A USB speaker
- Network
- Internet, wired or Wi-Fi
- Giizo AI
- A robot account and agent created in the panel
Setup
Set up in three steps
Create a robot account in the panel
Pick the agent the robot will speak as. Give the device a name if you want.Run the setup script
Run the command shown in the panel on the device. The microphone and speaker are detected automatically.Turn the device on
When it connects, the last connection time updates in the panel. The robot is ready to answer.
$ ./install.shThe real command is shown in the panel. The line here is only an example.
Panel
Monitor the robot from the panel
The panel shows the robot account's status and when it last connected. Every conversation lands in your conversation history like any other channel. If the connection drops, the robot reconnects by itself. Every connection uses a time-limited signed address.
Same agent
The same agent on your site and on WhatsApp
The catalog and knowledge base are shared. On the site the shopper asks by text or voice; on WhatsApp the reply goes out in text.
FAQ
Frequently asked questions
How do I set up an in-store greeting robot?
Create a robot account in the panel and pick the agent, run the setup script on the Raspberry Pi and turn the device on. Once the last connection time shows in the panel, it's ready.
What hardware do I need?
A Raspberry Pi running Raspberry Pi OS, a USB microphone, a USB speaker and an internet connection.
Where do product and stock answers come from?
Your agent's catalog and knowledge base. The chat widget and the messaging channels use the same sources.
Which languages does it speak?
It detects the shopper's language and replies in it, among the languages you've set for your agent.
Can I see the conversations?
Yes. Robot conversations appear in your conversation history in the panel, along with the device status and last connection time.
What happens if the internet drops?
When the connection returns, the robot reconnects by itself and goes back to listening for questions.
Can I get help with setup?
Yes. Write to us about the setup; the team helps with the robot account in the panel and the steps on the device.
Does the same agent also work on my site and on WhatsApp?
Yes. The Web Widget and WhatsApp use the same catalog and knowledge base. On the site the agent answers by text and voice; on WhatsApp the reply goes out in text.
Put an agent that answers out loud at your store entrance
Create the robot account, pick your agent, turn the device on.