Integrations: Your Agent Now Connects to Your Systems

Not Just Answering Questions — Taking Action

An agent built on a knowledge base answers questions. An agent integrated with your systems gets things done.

When a customer says "where is my order?", the agent connects to your order system, checks the status in real time, and delivers a satisfying answer. Return tracking, product queries, financial reconciliation — all handled by the agent without your intervention.

An Agent Without Integrations Is an Agent With Tied Hands

Without integrations, your agent can only work with what you've manually taught it. When a customer asks "are there any issues with today's orders?", the agent has no way to check, redirect, or resolve anything.

With integrations:

• When a customer asks about order status, the agent responds immediately — no hold queues
• When a return request comes in, the agent sees the status and explains the process
• Product stock and pricing come from the live system — no outdated or incorrect information

Available Integrations

CS-Cart

The CS-Cart integration gives your agent direct access to your store's orders and product catalog.

Order and Shipping Management

• Order Status Query: When a customer provides an order number, the agent retrieves the current status, the items in the order, the shipping carrier, and delivery details instantly. "Has my order been prepared? Where was it shipped?" — answered automatically.

• Shipment Tracking: When a customer asks about their shipment, the agent checks whether it has been dispatched, retrieves the tracking number, and shows the current shipping status. No need to redirect customers to a separate tracking website.

Product Catalog

• Product Search: When a customer asks about a specific product, the agent searches your store, instantly sharing price, stock availability, and variant information (whether options like color or size exist).

• Product Detail: The selected product's description, price, stock quantity, and all specifications are retrieved by the agent and delivered to the customer directly — no need to link to a product page.

Trendyol

For businesses with a Trendyol storefront, the agent has direct access to order, return, and financial data.

Order Management

• Order List: Orders within a specific period, status breakdowns, and total amounts are displayed. "How many orders came in this week? Which ones have issues?" — answered clearly.

• Order Detail: All information for a single order — products, prices, shipping carrier, tracking number, estimated delivery — retrieved in one query.

Return Management

• Return Requests: A list of incoming return requests, status breakdown, and numerical summary are shown. Easily track which products are being returned and how frequently.

• Return Detail: Full details of a specific return — return date, shipping information, returned products, acceptance or rejection status — retrieved by the agent. No need to log into the system to handle a return.

Financial Management

• Current Account Statement: Sales, returns, discounts, commissions, and payment adjustments are listed for a specified date range. Speed up your accounting workflows.

• Financial Records: Payment settlements, wire transfers, withholdings, and advances are retrieved in a single query. Monitor your financial position in real time.

• Cargo Invoice Detail: Item-level details of a specific cargo invoice — outbound and return shipping charges, amounts — are queried. Understand invoice deductions line by line.

Explore the dedicated page for Trendyol sellers →

Case Management

During a customer conversation, the agent creates structured case records. Appointment requests, callback requests, support tickets, complaints, or general inquiries — each is recorded systematically and forwarded to the relevant team. Customers never have to repeat themselves.

Security and Confirmation

Before any sensitive action, the agent explicitly obtains the customer's confirmation. For steps like retrieving order details or creating a case, the agent first informs the customer, waits for approval, then carries out the action. Unauthorized access to private data is not possible.

More Coming Soon

CS-Cart and Trendyol integrations are actively being expanded. New integrations for additional e-commerce platforms, ERP systems, and industry-specific tools are currently in development.

Getting Started

1. Log in to your Giizo AI account.
2. Go to the "Integrations" section in the relevant agent's settings.
3. Enable and configure the integration you want to use.
4. Your agent is now connected to your systems — customers get real-time answers.

Get Started Free →

With Giizo AI integrations, your agent doesn't just talk — it gets the job done.