Reply at 9:00 am
The customer is left without an answer at the moment they asked; the decision waits until morning.
ACCESS CHANNEL · WHATSAPP
The AI Agent That Sells on WhatsApp
Your customers ask about products on WhatsApp, order there and track their package there. The agent carries that conversation at midnight too, with real data from your catalog, so nobody waits for morning.
- Product questionsFinds the right product in your catalog and replies with its photo, price and stock.
- Shipping and paymentAnswers shipping, returns and payment questions with your rules, voice messages included.
- Order trackingIf your store system is connected, it looks up the order status there.
- Official WhatsApp Business API
- Connects in Meta's window, no token to enter
Shipping cutoff and payment options are rules you define; order tracking works when your store system is connected.
Same message, two nights
A question at 10:40 pm: does it wait for morning, or get answered now?
On WhatsApp, customers expect an answer the moment they write. The same customer, the same message, two outcomes:
Reply at 10:40 pm
The question is answered while the customer still has the phone in hand, and the conversation goes on that night.
Conversation timeline
One WhatsApp conversation, start to finish
What happens behind each step of the conversation above.
10:40 pm
Product question
The agent searches your catalog by meaning, so even a described product is found, and sends its photo with stock and price.
10:42 pm
Voice note
The audio is transcribed and the agent replies as it would to any message.
10:43 pm
Order status
If your store system is connected, the agent looks the order up; otherwise it guides the customer to the right step.
Next morning
You
Every conversation from the night is in the panel, ready to read. If a customer wanted to leave a request, the agent logged it with their consent and it is waiting in your Requests list.
On WhatsApp
What the agent takes on in WhatsApp
Answers product, stock and price questions from your catalog
Sends product photos in the chat, understands photos customers send and takes a video's preview frame into context
Explains shipping, return and payment rules from your knowledge base and guides customers through returns
Opens a request when the customer wants one, with their consent
Asks the customer to confirm with a WhatsApp button before running an action
Continues in whatever language the customer writes in
Product data comes from your Smart Catalog, store rules from your Knowledge Base, and order and shipping data from your connected store system (Integrations).
Voice notes
Customers who send voice notes get answers too
Some customers on WhatsApp talk instead of type. The agent transcribes the voice note and answers like any written question. The recording isn't stored; only the transcript stays in the conversation history.
Recording not stored · transcript stays in the history
A voice note arrives
It's transcribed
A written reply goes out
Answer tonight's question tonight
Connect your number and let the agent start answering from your catalog tonight.
Handoff and confirmation
When a conversation needs a person
Live support
When a customer asks for a person, the conversation moves to your team with its full history; your rep continues it from the panel and the reply reaches the customer on WhatsApp. Live support is available on paid plans — Live Support.After hours
The customer gets your working hours; the agent keeps helping and opens a request with the customer's consent if they want one.Confirmation before actions
Before running an action, the agent asks with WhatsApp buttons and the customer confirms with a tap.
Before you start
Which number should I use?
The number is the one real decision in setup. Find the card that matches you:
- Easiest route
A new number, or one not used on WhatsApp
If it can receive an SMS or call, it's verified with the code sent in the setup window, and the agent replies from this number.
- One step first
The number you use in the WhatsApp Business app
First delete the WhatsApp account on that number in the app; once the number is free, it's verified during setup. If you'd like to keep your chats in the app, give the agent a separate number.
- Manual connection
You run your own Meta app
If you use the WhatsApp Business API through your own Meta app, you can connect the number manually from the panel.
The verification code arrives by SMS or voice call in Meta's window.
Also have ready
- Your Facebook account and your business's Meta Business portfolio (created during setup if you don't have one)
- Your agent's catalog and knowledge base (product and policy answers come from here)
Setup
Connect WhatsApp in three steps
Pick the agent
Open the integrations screen of the agent that will answer.
Connect with WhatsApp
In the Meta window, select or create your business account and number, then verify the number by SMS or call.
The agent starts replying
No token, webhook or PIN to enter; number registration and message subscription finish in the background.
Businesses that run their own Meta app can also connect manually.
On your site
Add a WhatsApp button to your website
Once your number is connected, the panel generates a ready WhatsApp button snippet you can paste into your site. A visitor who clicks it starts a WhatsApp chat straight with your agent.
How it looks on your site
<a href="https://wa.me/90XXXXXXXXXX"> Ask on WhatsApp</a>FAQ
Frequently asked questions
How do I set up the WhatsApp integration?
Click "Connect with WhatsApp" on your agent's integrations screen. In the Meta window, pick your business account and number and verify the number; that's it, with no token, webhook or PIN to enter.
Which phone number can I use?
A number that isn't registered on WhatsApp and can receive an SMS or call. You confirm it with the verification code sent during setup. If you want to give the agent the number you use in the WhatsApp Business app today, first delete the WhatsApp account on that number in the app; if you'd like to keep your chats in the app, the easiest route is a separate number for the agent.
Is my number safe? Could my WhatsApp account be closed?
The connection is made through the official WhatsApp Business API, in Meta's own window and with your approval; your Facebook password never reaches Giizo AI. Use of the number is subject to Meta's WhatsApp Business rules, which Meta publishes. The agent answers conversations started by customers who message you, and you can remove the connection from the panel at any time.
How long does setup take?
The connection steps are completed in a single Meta window: you pick the business account and number and verify the number, and number registration and message subscription finish in the background. The real preparation for accurate answers is your catalog and knowledge base, and how long that takes depends on how many products and how much content you have.
Where do product and stock answers come from?
Your catalog. Search works by meaning, so a described product is still found, and products with images are sent with their photo. Shipping, return and payment rules come from your knowledge base.
Does it handle voice notes?
Yes. The voice note is transcribed and the agent answers like any written question; replies are sent as text. The recording isn't stored, and the transcript stays in the conversation history.
Can it tell customers where their order is?
Yes, if your store system is connected to Giizo AI; the agent looks the order up in the system. Connection options are on the Integrations page.
What if a customer wants a person?
If live support is on, the conversation moves to your team with its full history; the rep writes from the panel and the message reaches the customer on WhatsApp. After hours, the customer gets your working hours and the agent keeps helping. Live support is available on paid plans.
Can I connect WhatsApp on the free plan?
Yes, the WhatsApp channel works on the free plan too. Plan differences like conversation limits and live support are on the pricing page.
Set up the agent that turns WhatsApp questions into sales
Connect your number and let the agent answer from your catalog.