ACCESS CHANNEL · MESSENGER
An AI Agent That Answers Your Facebook Page Messages and Comments
When your ad is live, your Messenger inbox fills up and questions land under your posts. The agent answers every message and comment with real data from your catalog, so no customer is left waiting in the inbox.
- Connect with Facebook, pick your Page
- Messages, ads and comments in one agent
Inbox
One inbox, two states
Once an ad starts running, messages arrive one after another. Without the agent, each one waits to be read; with the agent connected, the same messages sit there already answered from your catalog.
Three flows
Three flows the agent handles on Facebook
Page messages
Every Messenger message is read and answered in your brand's voice. When a customer taps a quick-reply button, the agent understands the choice.
Chats started from ads or links
A customer coming from a click-to-Messenger ad or your Page's chat link is greeted the moment they send their first message.
Post comments
A question under your Page post gets a reply under the comment, using the post text and image as context. The comment permission is approved in the Facebook window when you connect the Page.
Three flows, one connection
Connect your Page once; messages, ad-started chats and post comments are all answered by the same agent.
While your ad runs
Don't let your ad budget end in a waiting message
While a click-to-Messenger ad is live, the inbox is at its busiest. The agent greets the customer who comes from the ad at their first message, finds the product they ask about in your catalog and gives the details in the same conversation.
- Finds the product the customer names in your catalog
- Gives size, colour and stock from your catalog
- Answers shipping, payment and assembly questions from your knowledge base
Size, stock and assembly details come from your catalog and knowledge base.
What the agent understands
Text, buttons, voice and images
Text and buttons
Written messages and the quick-reply options a customer taps.
Voice notes
Transcribed and answered; the recording isn't stored.
Photos
A photo the customer sends is added to the conversation context.
Videos
Assessed from a preview frame.
Product photos
Product questions are answered with the photo from your catalog.
Handoff and confirmation
Handoff to a person, confirmation before actions
Live support
When a customer asks for a person, the conversation moves to your team with its full history; the rep writes from the panel and the message goes out on Messenger. After hours, the customer is told your working hours and the agent keeps helping. Live support is available on paid plans — Live Support.Confirmation before actions
Before running an action, the agent asks the customer to confirm with a Messenger quick-reply button.Orders and shipping
With your store system connected, order status is checked in the system — Integrations.
Setup
Connect your Facebook Page in minutes
The connection steps take a few minutes. The real preparation for accurate answers is your catalog and knowledge base.
Pick the agent
Open the integrations screen of the agent that will handle Messenger.Connect with Facebook
Sign in with your Facebook account and approve the message and comment permissions in the same window.Choose the Page
The Pages you manage are listed; choose the one the agent should answer for and you're connected.
You need admin access to the Facebook Page you connect.
FAQ
Frequently asked questions
How do I set up Facebook Messenger auto reply?
Click "Connect with Facebook" on your agent's integrations screen, approve the permissions in the Facebook window and choose the Page to answer for. The agent starts replying with the catalog and knowledge base you've connected.
Is my Facebook Page safe?
The connection is made in Facebook's own login window with your approval; your Facebook password never reaches Giizo AI. The permissions the agent works with are listed in that window. You can remove the connection from the panel at any time and revoke the permissions in your Facebook settings as well.
How long does setup take?
The connection steps take a few minutes: you sign in with Facebook, approve the permissions and choose the Page. The real preparation for accurate answers is your catalog and knowledge base; how long that takes depends on how many products and how much content you have.
Does it reply to messages from ads?
Yes. Conversations started from click-to-Messenger ads or your Page's chat link are picked up the moment the customer sends a first message. The agent finds the product the customer asks about in your catalog and gives the details in the same conversation.
Can it reply to post comments?
Yes. The agent reads new comments on your Page posts and replies under them, using the post text and image as context. The comment permission is approved in the Facebook window when you connect the Page.
What about customers who send voice notes and photos?
Voice notes are transcribed and answered; the recording isn't stored. Photos are added to the conversation context, and videos are assessed from a preview frame.
What if a customer wants to talk to a person?
If live support is on, the conversation moves to your team with its full history, and the rep's replies from the panel go out on Messenger. After hours, the customer is told your working hours and the agent keeps helping. Live support is available on paid plans.
Can I connect Instagram to the same agent?
Yes. You can connect your Instagram account to the same agent too; DMs and post comments are answered from the same catalog and knowledge base. Details are on the Instagram page.
Can I connect Messenger on the free plan?
Yes, Messenger connects on the free plan too. Plan differences such as conversation limits and live support are on the pricing page.
Hand your Facebook inbox to the agent
Connect your Page and let messages, ad-started chats and comments be answered from your catalog.